Return and Refund Policy

https://www.ppmart.in/ value your satisfaction and offers a fair return and refund policy for eligible products. Read the contents below to find the best solution for any problem.

Eligibility for Returns

Incorrect, damaged, or defective items delivered and not matching the item on the platform will be eligible for return if the item is seen in the field with proper proof. Consumables and perishables will be returned within 72 hours and any general household items within 24 hours.

Return Process

Request a Return:

Contact our support team via email or phone within 1 day of receiving your order. Provide your order ID, product details, and reason for return.

Verification:

Our team will verify your claim and guide you through the return process.

Return Policy:

Once the product is packed for delivery, returns will not be accepted. Returns are allowed only in case of unexpected delays on our part. Approved refunds will be processed and credited within 5-7 business days. Kindly Note that returns will be initiated within 24-72 hours of purchase

Cash on Delivery (COD):

Refunds will be transferred to your provided bank account or issued as store credit.

Exchanges:

Exchange facility is available for selected products based on stock availability and will be delivered within 5/7 working days. Contact us to initiate an exchange request. For refund or return assistance, email us or call our helpline.